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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
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Hello @Amine1974,
Based on your description of the situation encountered, I would recommend contacting the Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/help/
Kindly provide my colleagues with the order ID and email address associated with the Central account.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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