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Bitdefender Antivirus For Mac: White Screen. Any Suggestions?

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Doc Couch
Doc Couch
edited January 2023 in Install & Updates

I activated a membership for Bit Defender Central, downloaded the app, and when I click on the app all I get is a white screen. What the hell? What am I doing wrong?

Answers

  • Alexandru_BD
    Alexandru_BD admin
    edited January 2023
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    Hello @Doc Couch

    Does Central work as expected wherever you are by visiting https://central.bitdefender.com/ in a web browser?

    I would remove the app completely from the device and download again. See if this helps.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Doc Couch
    Doc Couch
    Options

    I can get to it on a web browser. I have the bitfinder Central app on my Samsung Android phone S21 Ultra Plus. I have uninstalled it and reinstalled it several times and still nothing but a blank screen.

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hi,

    That's curious. I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/help/

    Let us know how it goes.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Doc Couch
    Doc Couch
    Options

    Thank you. I appreciate your help

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