Problem With Seeing Notifications And Executing Programs. Any Help?

hanis

Hi all,

Why i can't see the notifications although it's marked 25 notifications, and why it takes more time while i'm executing any programe since I installed Bitdefender.

Thanks for your help.

hanis

Hello all,

I uninstalled my Bitdefender as advised, then boot th machine. at this moment a pannel to reinstall Bitdefender. It couldn't run but ask

to unstalle iobit fighter, so i did and the install of Bitdefender Total Security + update finished ok.

Now I've to test every thing, but i think would be better.

Many thanks for you all and a soon answer.

hanisfr 🙂

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @hanis,

Why i can't see the notifications although it's marked 25 notifications - please elaborate, are you accessing the notification section, but the information cannot be viewed? If this is indeed a glitch, a fresh reinstall should help.

Are you experiencing a slowdown since installing the antivirus? If yes, check this article for suggestions and remediation steps:

https://www.bitdefender.com/consumer/support/answer/31856/

Let us know how it goes.

Regards