Problem When Creating Bitdefender Account For BD Total Security. Any Help?

MVerdonk

Okay, although I believe that Microsoft Defender is good in Windows 11, I wanted to try BitDefender Anti Virus Free. In order to use it I hat to make an account, and after that was done I used the Free version for a couple of days and already wanted to buy BitDefender Total Security.

So this afternoon I bought BitDefender Total Security online. I got an email with the invoice pdf, a email to welcome me to BitDefender and one email that read....

"Finish creating your account"

That last email hat a button named "set a password". So I clicked on it and it took me to a Bitdefender login page with my name and email address already filled in. Now when I ordered BitDefender Total Security I gave my email address and I had to pick a different password for BTS because I could not remember my BitDefender Anti Virus Free password at that moment. But when I entered that new password I got the message seen on the screenshot?

Name and email have been whited out by me.

I can not seem to get to step 3? Also in some places I read I need some kind of activation code? I did not get a activation code I as far as I know, or do I still get that one afterwards?

Now I first asked on another forum that i visit frequently, if some one there knew what to do. And one person responded and mentioned to me that I can have only one BitDefender account and not two. That person mentioned I should contact BitDefender Support and ask them if they can bind the BitDefender Total Security I bought today to the account I made for BitDefender Anti-Virus Free?

I now remember my BitDefender Anti-Virus Free account password again. :)

Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender account, Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

MVerdonk

Thank you for the Information Gjoksi. I will contact one or both of them.

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/320249#Comment_320249

Hi @MVerdonk,

I have replied to your private message. We'll continue the conversation there, kindly let me know what happens after following the steps provided.

Regards

MVerdonk

Thank you very much, just PM'ed you back.