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Since Installing Bitdefender Onto My Laptop, I Have Not Been Able To Receive Emails. Any Help?

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Markt651
Markt651
edited January 2023 in Protection - Malware/ Firmware/etc.

Since Installing Bitdefender Onto My Laptop, I Have Not Been Able To Receive Emails. Any Help?

Answers

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @Markt651 and welcome to the Community!

    There can be a couple of possible causes behind this, such as Encrypted web scan, http, VPN or even Parental Control. Are all your incoming emails blocked, or just specific ones?

    More information is required for an accurate diagnosis. Are you using a VPN connection, by any chance? If yes, simply disable the VPN and check if you can receive emails afterwards.

    Let's try the following:

    Turn OFF Encrypted web scan (Protection > Click the Settings button in the ONLINE THREAT PREVENTION module > Turn off Encrypted Web Scan.

    Let us know if the emails arrive after changing this setting.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    If you are using a VPN connection, check out these articles:

    https://www.bitdefender.com/consumer/support/answer/13353/

    or

    https://www.bitdefender.com/consumer/support/answer/30765/

    and see if the steps in the articles will help you.

    Regards.

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