Full Analysis Under Rescue Mode Reboots My PC. Any Help?

Hello,

I have done a complete scan yesterday and didn't find any threat. I then tried to run the system analysis in rescue mode: Windows 10 starts with its light blue screen (slightly reduced in size), then seems to start something which quickly reboots the PC. Is there a log to check whether BitDefender was launched (and if so, whether an error occured) ? Is there a rescue ISO allowing runnig a deep analysis from linux ? Thanks in advance.

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dvsls

Without Bitdefender installed, did your Windows Defender offline scan worked before? If not, then your WinRe partition is missing due to a incomplete OS install/upgrade.

david winter

I never used Windows Defender offline as I've been using Eset for over a decade and switched to BitDefender last year. Eset always worked fine in rescue mode. I'll check the WinRe partition. Thanks for your advise.

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.