Will There Be Issues If I Try To Install Windows 11 With Bitdefender Total Security?

dc74

What steps should I take to make an easy transition?

Flexx

https://community.bitdefender.com/en/discussion/comment/321680#Comment_321680

While there have been cases where an upgrade in windows has led to malfunctioning of bitdefender. The best option will be to uninstall the bitdefender product, upgrade your windows to 11 & then reinstall bitdefender.

Kindly perform below steps

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Upgarde your windows to 11.

10) Download online installer for your respective bitdefender product from below stated links

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

If you run into any issue afterwards, 

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Scott

Hi @dc74

In knowing that, if you have Bitdefender installed on the Windows 10 PC, I would do a complete uninstall from Apps. Then go into your Central account and remove that PC from your Devices. Upgrade, install Windows 11 (if your PC meets the requirements) then follow Flexx article to install from your Central account, to "this device".

Scott

edit: Flexx and I were posting at the same time. Feel free to use which version you feel comfortable with. His version is very complete and thorough.

Flexx

https://community.bitdefender.com/en/discussion/95199/will-there-be-issues-if-i-try-to-install-windows-11-with-bitdefender-total-security

Bitdefender works perfectly on windows 11. Follow the steps provided in the below stated link on how to install bitdefender on windows.

https://www.bitdefender.com/consumer/support/answer/28558/

Regards

dc74

Sorry, my questions was a bit unclear. I want to upgrade from Windows 10 to Windows 11 and I've seen that other people have had an issue with Bitdefender in the process. Any suggestions?

dc74

Thanks for the detailed info Flexx. Thanks to Scott as well.