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When I Try To Sign In, After Just Getting VPN I Am Asked To Get A New Activation Code. Any Help?

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Jardine
Jardine
edited March 2023 in Central & Subscriptions

When I Try To Sign In, After Just Getting VPN I Am Asked To Get A New Activation Code. Any Help?

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @Jardine,

    First, make sure the VPN is synchronized with the Central account where the subscription is active. To check this, bring up the VPN interface and click on "Switch Account". Enter the credentials of the Central account and see if the problem persists afterwards. I have noticed that you have a Premium VPN subscription valid until 2024/02/19.

    vpnapp.JPG

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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