BD Total Security Suddenly Hangs Windows 7. Any Help?

syltec

Having used BitDefender Total Security and VPN for a couple of years now on my Windows 7 system without any problems, on march 1st, my computer suddenly became VERY slow on boot and login. It took me a couple of days to find out that BitDefender Total Security was the cause of that issue (not VPN). After uninstalling and reinstalling, after a full scan without viruses or malwares, it was only working fine on Safe Mode. I then tried using another antivirus (Total AV) without any problems whatsoever. Strangely, I got another computer using Windows 7 and BitDefender Total Security without any problems. I wonder if a new update of Total Security could have triggered a conflict with something in my computer. I'm including a picture of my processed apps that works normally without BitDefender installed. Maybe you can notice some known

apps that cause a problem, altough I didn't change anything on my computer since the problem occured.

Hope this can help resolve this issue.

Scott

Hi @syltec

Thank you for posting the Task Manager/Processes image. Unfortunately, this is something advanced Support will have to look into; it's a little deeper of an issue than the forum support we provide. They may need log files, so I'll give you two support options:

1) contact support from the link below, and let them guide you as far as what they need and when.

https://www.bitdefender.com/consumer/support/help/

2) you can be prepared, as I know in this case, they will probably need log files, which can be created without Bitdefender being installed (option 2 of generating a support tool log file) by following the steps in this article.

https://www.bitdefender.com/consumer/support/answer/1733/

Also, just in case they need it, create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Then get a hold of Bitdefender Consumer Support by e-mail, with a summary description of your issue.

https://www.bitdefender.com/consumer/support/help/

You will get an automated reply from Bitdefender support with your ticket number.

In that reply, you can then send your screenshot(s) and the log files created.

Kind regards,

Scott