r.srvtrck.com

Cal Oak

WHEN I GO TO WEBSITES, INCLUDING THIS ONE I FREQUENTLY GET THIS MESSAGE:

Access to r.srvtrck.com was denied

You don't have the user rights to view this page.

HTTP ERROR 403

I THOUGHT BITDEFENDER WOULD GET RID OF THIS BUT THIS THING PERSISTS. I DID A SEARCH AND THIS IS WHAT I FOUND:

• R.srvtrck.com is a sometimes-malicious website related to several advertising companies, including PopCash and PopAds. It is used for redirecting affected browsers to sponsored content.

SO TWO QUESTIONS:

ONE - WHY DIDN'T BITDEFENDER NOT GET RID OF THIS.

TWO- HOW DO I GET RID OF THIS.

IT'S ANNOYING AND IT INTERFERES WITH MY WEB USE.

Flexx

Additionally, check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Update and run a full system scan with your bitdefender product.

If you think the url that you shared might be malicious, kindly fill the below stated online forum. The forum will share the respective url directly with the malware research team and if the url is indeed malicious, detection will be added in maximum of 72 hours.

https://www.bitdefender.com/consumer/support/answer/40673/

Regards

Alexandru_BD

Hello @Cal Oak and welcome to the Community!

I suggest that you clear the cache & cookies, remove any unused/unknown extensions and if the issues persist, reset your browser. You can also follow the steps from this article to remove browser ads, intrusive pop-up adverts, and browser redirects:

https://www.bitdefender.com/consumer/support/answer/2574/

Let us know how it goes.

Regards