Unable to install Bitdefender on Window 11 laptop

tvbeer · 2023-04-20T00:57:15+00:00

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Getting an error message when trying to download the downloaded program file that says

The app you are trying to install isn't a Microsoft- verified app. The pop up error box suggest I go the MS store or change settings. I have tried changing settings but that does not seem to help.

I have tried to install via link and direct download from this site.

Bitdefender nstall error.docx

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Flexx

https://community.bitdefender.com/en/discussion/95714/unable-to-install-bitdefender-on-window-11-laptop

Kindly follow the steps as stated in below link by bitdefender support

https://www.bitdefender.com/consumer/support/answer/28558/

Regards

Alexandru_BD

Hello @bongo042,

I'm sorry to hear this. I will get in touch with the Support engineers to find out what happened. I noticed you have 2 open tickets and they will be merged into a single request, to speed up troubleshooting.

I think that the error you receive - The app you are trying to install isn't a Microsoft- verified app comes up because your Windows is running in S mode. Windows in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows in S mode. There's no charge to switch out of S mode. Follow the steps below and try to install Bitdefender afterwards:

https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

Let us know if this helps. Otherwise, kindly wait for the Support engineers to reply on your open case, as I have now requested them to have a look asap.

Regards,

Alex

betty ward

how do I switch to s mode

Flexx

https://community.bitdefender.com/en/discussion/comment/349293#Comment_349293

Unfortunately, once you've switched out of S mode on a Windows device, it is not possible to revert back to S mode. This is a one-way process. S mode is a streamlined version of Windows designed for enhanced performance and security, but switching out of it grants you access to additional features, such as installing apps outside the Microsoft Store.

If you're looking to regain the benefits of S mode, your only option is to reset or reinstall Windows entirely.

Regards