Your not connecting to my gmail address

Kat1

You’re not connecting to my Gmail address! You were trying to verify it and it’s not happening. What to do?

Flexx

https://community.bitdefender.com/en/discussion/95754/your-not-connecting-to-my-gmail-address

This may not be the appropriate solution to your query, but you can still give it a try.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

If issue persists, 

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternativaely, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

https://community.bitdefender.com/en/discussion/95754/your-not-connecting-to-my-gmail-address

Hi @Kat1,

Can you elaborate please and provide us with a bit more context so we can advise? What exactly is not connecting and what are you trying to do? Are you using the Account Privacy from Bitdefender Mobile Security to verify an account? It's not clear from your brief description what exactly is happening..

Regards