Nero Burning ROM
Best Answer
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Check if below steps help:
1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/
2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/
3) Set exclusion in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/
4) Re-enable real time protection in Bitdefender.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
2
Answers
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Hello.
You could also try the step below.
Open your Bitdefender program and go to Protection -> Antivirus -> Settings -> Scan CD & DVD and select "Disabled".
Regards.
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I have tried what you listed and I still get a constant spinning circle when i click on a folder to open from within Nero. I also put nero.exe in the Ransomware exclusions. still the same
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Hello again.
In that case, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.
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You have to put the nero in advanced threat defense and real time protection exclusion and not in ransomware exclusion. You can go through the first post again or I will mention it again below.
1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/
2) Set exclusion in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/
3) Set exclusion in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/
4) Re-enable real time protection in Bitdefender.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I saw that but the advance threat looked like it was for folders, ok will try
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In advanced threat defense you can only set executable files (.exe) as exception and not the complete folder itself.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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yep i included the exe for NERO still ding the same, i have contacted nero too.
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Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I finally figured out how to use Nero. First Nero claims it's Edge partly, but Nero works fine on my laptop w/o Bitdefender. Then again i do not think I have Windows defender turned on either. What I found if say I want to burn an image (iso). I right click the iso file and select burn image using Nero. I suppose if I wanted to burn files like in a data disk I would select the files or folders and then select burn using nero. so if you wanted to hop around and get different files and folders would make it quite interesting. Bitdefender please buy a copy of nero for your test machine and get this figured out....please, this has been an issue for me on 2 different PC's over 2+ years when i install Bitdefender
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