How disinfect PC after reinstalling Windows, Bitdefender? virus symptoms still there..
- Virus symptoms before re-install: lots of clicks on the screen, random drives to internet sites, clone wi-fi network and connect there automatically after restart, difficulties in pressing the shut-down button, etc
- Re-installed Win11 (2 times), installed Bitdefender
- After 2-3 days symptoms reappeared and the hassle reinstated on PC (symptoms per 1., above)
I am not a specialist have no clue of what's going on, hence could not get the hang of it; also, afraid that this would soon spread across on other computers in the local network.
Please help! Thanks
Gjoksi Defender of the year 2022 ✭✭✭✭✭
Do the following:
1) Start your PC in Safe Mode, by following these steps:
2) Open the Run command:
and run the below commands one by one:
temp - delete all the folders/files in the folder
%temp% - delete all the folders/files in the folder
prefetch - delete all the folders/files in the folder
3) Restart your PC in General Mode, by following these steps:
4) Reset/Refresh your browsers:
Google Chrome - https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox - https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/
Opera - https://browsersolution.com/reset-opera-browser
Vivaldi - https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave - https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5) Run a System Scan with your Bitdefender program
6) Restart your PC
7) If the steps provided above didn't help, disinfect your PC with Bitdefender Rescue Environment, by following these steps:
8) If the steps provided above didn't help, do the following steps:
Take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
In addition to above steps as stated by @Gjoksi, try to reset your network also.
Reset your network settings: Open command prompt(cmd) as administrator and type below stated commands one by one and hit enter.
netsh winsock reset
netsh int ip reset
netsh int ipv6 reset
netsh int ip reset all
netsh winhttp reset proxy
netsh advfirewall reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh int tcp show global
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)0
Had a conversation with the user via PM. Since being a novice, the user is unable to perform the requested steps provided by @Gjoksi and me. Hence, had to personally create a batch file for him which could perform all the functions like cleaning of temporary files, resetting network settings to default, resetting windows update to default and resetting web browser to default.
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)1