How to disable Bitdefender Endpoint Security Tools

My organization uses Bitdefender Enpoint Security Tools and I have it installed, i've been trying to set up eramba but i think Bitdefender is blocking port 443.

I can't find a way to disable Bitdefender since I don't get the options. Does someone knows how to?

This is what I can see, just logs but cant configure anything.

Also on Windows options I can see Bitdefender is active but I can't disable it

I don't want it to uninstall, just want to check if that's my problem.

Thank you.

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Gjoksi

Hello.

Since you need help with business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Alex_Dr

Hello @ClaudiaGN,

You can temporarily disable Bitdefender by using the Power User module on that endpoint. Please let me know if it works with it.

All the best,

Alex D.

ClaudiaGN

Hi @Alex_Dr

Could you tell where can I find the Power User Module? As I said before I can't see any button to disable anything

Andra_B

Hello @ClaudiaGN,

You can enable the Power User for troubleshooting purposes by following the steps in this article:

https://www.bitdefender.com/business/support/en/77209-87466-troubleshooting.html#UUID-06cb7c53-22b7-4f4f-c6a8-941a976c25e6_UUID-94b5473c-73a7-261a-4999-a9e23da0e34d

Afterward, check the link below. This link leads to the appropriate steps to activate the module:

https://www.bitdefender.com/business/support/en/77209-87466-troubleshooting.html#UUID-06cb7c53-22b7-4f4f-c6a8-941a976c25e6_UUID-187b7c34-7b3b-247a-8a7e-11b183845e69

Have a great day!

Andra_B