Hello , I recently bought Bitdefender Identity protection, I need to activate it through my mobile n

Eyeless

thanks

Eyeless

Hello , I recently bought Bitdefender Identity protection, I need to activate it through my mobile number, but Bitdefender doesn't send me a code, so I pay for a subscription that I can't activate. It doesn't work, anyone have a suggestion, thanks in advance

Gjoksi

Hello.

Check out this article:

https://www.bitdefender.com/consumer/support/answer/32562/#1

Also, ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hi @Eyeless,

In addition to the insightful information above, you might want to check this article as well:

https://www.bitdefender.com/consumer/support/answer/18797/

Regards