Bitdefender: the icon on the Toolbar has disappeared.

tot60tot

Hello, I use a Zenbook laptop with Win 10. Bitdefender has alway worked well, bur from some days the icon on the Toolbar has disappeared. How can I solve this problem? Thanks

Flexx

https://community.bitdefender.com/en/discussion/96128/bitdefender-the-icon-on-the-toolbar-has-disappeared

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Download online installer for your respective bitdefender product from below stated links

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

If issue persists, 

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hi @tot60tot,

Do you still have the desktop icon and is Bitdefender working as expected (apart from the missing toolbar icon)? As far as I'm aware, the icon can only disappear from there if the product has been uninstalled from that device.

Regards

g10vanni

I have the same problem that my systen tray icon only appears randomly but my bitdefender is working ok

Alexandru_BD

Hello @g10vanni,

Check this thread below where one of our members provided a solution:

https://community.bitdefender.com/fr/discussion/comment/326136#Comment_326136

(right-click and translate to English) 😊

Let us know if this works for you.

Regards

tonino1803

https://community.bitdefender.com/en/discussion/comment/325992#Comment_325992

idem, 

i have noticed the same problem. MY pc with window 11 latest build.

with workaround posted by BitDef31 above,

i haven't solved

Alexandru_BD

Hello,

@tonino1803 may I kindly ask you to get in touch with our Support teams so they can perform a remote session and gather more information? Please provide me with the case number once you create the ticket.

This applies to all members encountering this behavior. 🙏

You can use the link below to contact the technical team and please select the email/ticket option:

https://www.bitdefender.com/consumer/support/help/

Thank you and best regards,

Alex

tonino1803

https://community.bitdefender.com/en/discussion/comment/326393#Comment_326393

@Alexandru_BD

this morning i have uninstalled bitdefender  from windows panel option add and remove , reboot pc and used bitdefender cleaner tool, reboot pc and installed again bitdefender.

Till now i have rebooted many times pc,

bitdefender icon on the Toolbar has always on , hoping i have solved ...

tonino1803

https://community.bitdefender.com/en/discussion/comment/326400#Comment_326400

sadly, this morning the problem reoccurred... i hope bitdenfender lab can fix it

Alexandru_BD

Hi,

Yes, this behavior is still under investigation and the development teams will deliver the fix via an automated update.

Thank you all for your patience and understanding and for sharing your feedback here. 👍️

Regards,

Alex

Scott

https://community.bitdefender.com/en/discussion/comment/326538#Comment_326538

Thanks, as I went through that this weekend. Fortunately, a repair worked...so far :) The repair did take a long time, though, it was really thinking about it, getting it reinstalled :)

StevieTNZ

Is this issue close to being resolved? I find I'm still having to restart my laptop to get the tray showing every morning. (See https://community.bitdefender.com/en/discussion/96637/bitdefender-taskbar-tray-disappearing/)

Scott

The new build update that is being rolled out, should be taking care of this problem for us. Should include the toolbar icon.

https://www.bitdefender.com/consumer/support/answer/32196/

Kind regards,

Scott

StevieTNZ

Hi Scott

I got the update last night and restarted my system - as per the suggestion after installing. I shut down my laptop for the night. This morning the tray behaviour is continuing.

Scott

https://community.bitdefender.com/en/discussion/comment/327048#Comment_327048

Yikes, not good. @Alexandru_BD will be back in I believe by next Monday, maybe he has some other behind-the-scenes insights? Other than sending in log files again?

StevieTNZ

It is certainly intermittent. Some shut down/boots have the tray show again. But at times it doesn't show until I restart.

Scott

What worked for me was a repair. The install window hesitated for about 20 seconds, just sitting there, then it went through the install. Then it took about 2 minutes to download the update.

StevieTNZ

It looks at though the situation stabilised, with the problem not reoccurring.

Alexandru_BD

Hi,

This behavior should be fixed as far as I'm aware.

StevieTNZ

Intermittent for me. Tray failed to display this morning (so restarted). Tray displayed as it should yesterday morning.

Did happen on my previous HP laptop. Again, intermittent and may actually be a long standing issue with BitDefender that requires addressing (from a quick Google I can see posts from 2009, 2010, 2022).

DarekWa

still not solved by build

Alexandru_BD

Hello @DarekWa,

In the event the issue persists even after the latest update, I would recommend to contact the Support teams for further assistance.

Thanks for sharing this with the community, I appreciate if you could follow up with your findings once the Support engineers can have a look.

Regards,

Alex

StevieTNZ

Behaviour reoccurred for me this morning.

ChasL

My Task Tray Icon has also disappeared as of yesterday (25 Sept 2023).

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/327589#Comment_327589

Alexandru_BD

@StevieTNZ & @ChasL in the event the issue persists, try the following:

Step 1: Search "Bitdefender" in Windows Search Option.

Step 2: After the Bitdefender app comes in search result, right click on it, hover to select "Open file Location" by left click.

Step 3: This will take you to a shortcut of the app. Now right click on that shortcut and go in its "Properties".

Step 4: Under properties tab you'll find that the app icon is missing. There is an option to "Change Icon", left click on it. Then select "Bitdefender" icon.

Step 5: If you're already running the app, then the icon will still appear blank. Close the app from the taskbar. Then reopen and it should be displayed properly.

Let us know how it goes.

Regards