Samsung A53 at Risk, Web Protection got disabled

I have the accessibility setting on and the battery set at unrestricted. The wifi is on.

Bitdefender shows Web protection is on and the phone is protected.

Bitdefender Central says Web Protection got disabled and doesn't update or change.

Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    edited June 2023

    Hello.

    My specs: Samsung Galaxy A22 5G, Android 13, One UI Core 5.1, Security Patch Level April 1, 2023, BD Mobile Security 3.3.207.2261, BD Central 3.1.10.96

    BD Mobile Security: Web Protection Is ON

    Bitdefender Central on Android and Bitdefender Central on Mozilla Firefox: Device is PROTECTED

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    @agozob can also have a look into this for you

    Regards

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)

  • Try logging into Bitdefender Central, click on your device that is at risk, click on the red garbage can icon at the top right corner of that window which will remove the device from Bitdefender Central.

    Go to your phone, start Bitdefender, log in and follow the prompts to make sure your settings are all good.

    This was recommended by tech support and worked for me. 😃