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Auto renewal

Choffee

Yet again auto renewal happened after I cancelled auto renewal… so now I am stuck with 2 consecutively running copies of bit defender ultimate… very frustrating…

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Comments

Choffee

Cheers for your advice, some useful addresses in there

Aimee

I keep looking for that MY Payments option under My subscriptions but it's not there😑

Alexandru_BD

Hello @Aimee,

When did you place the order, or when exactly was the automatic renewal applied? It may take up to 24hrs for the data to be updated there. Also, if the new order/renewal was made through the Digital River vendor, it may not be displayed there. In the event you have placed the initial order on the main Bitdefender website, you can also manage your automatic renewal preferences using your 2Checkout/Verifone account:

https://www.bitdefender.com/consumer/support/answer/29214/

Alternatively, if you are encountering any difficulties you can always reach out to the Bitdefender Support teams and they will be happy to help. I'll post the link once again here: https://www.bitdefender.com/consumer/support/help/

Regards,

Alex