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Thank you for your understanding.
it has been 5 hours and still it is scanning why?
why it is taking so long to scan i only wanted to scan my c drive but it has been 5 hours and still it is scanning
Answers
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it has scanned 1543948+ items and i don't think i have so many items.
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Hello.
Check out my comment here:
Do the steps from the comment and see if that helps.
Also, check out this article:
If that didn't help, do the steps below.
-- STEP 1 --
Repair Bitdefender, by following these steps:
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:
or
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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