BitDefender Taskbar Tray Disappearing

StevieTNZ · 2023-07-25T19:51:37+00:00

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Has happened the last two days.

When I shut down and boot up the next morning, the tray won't display. A restart fixes this.

Using Windows 11 Pro. No major recent changes to computer, except viewing 'My Account' within BitDefender before the problem started (and installing PDF24).

How do I get the behaviour back that the tray loads when I boot up after a shut down?

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Accepted answers

Scott

Hi @StevieTNZ

This is a known issue and is still under investigation. I lost mine previously, and also about two days ago. After a restart the next morning it was back. The patch will be delivered in an update. I have Windows 11 Pro.

In Taskbar settings, you can try disabling Bitdefender Agent, re-enable it with or without a PC restart, and see if it comes back.

https://community.bitdefender.com/en/discussion/96128/bitdefender-the-icon-on-the-toolbar-has-disappeared

https://community.bitdefender.com/en/discussion/comment/326538#Comment_326538

Kind regards,

Scott

All comments

Scott

Hi @StevieTNZ

In Taskbar settings, you can try disabling Bitdefender Agent, re-enable it with or without a PC restart, and see if it comes back.

https://community.bitdefender.com/en/discussion/96128/bitdefender-the-icon-on-the-toolbar-has-disappeared

https://community.bitdefender.com/en/discussion/comment/326538#Comment_326538

Kind regards,

Scott

StevieTNZ

This is still occurring. When will it be fixed?

[Deleted User]

@StevieTNZ ,

I have not seen any recent reports of this bug. You could try a repair installation and see if that fixes your issue.

https://www.bitdefender.com/consumer/support/answer/13429/

If that does not work, I would recommend that you contact Bitdefender Support.

https://bitdefender.com/consumer/support/

Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option.

Please post back and let us know if the problem was resolved, as this information might help other members.

One other possibility, if you have a Windows computer, is disabling Fast Startup. It is known to cause some weird and not-so-wonderful issues.

https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

I always turn off both Fast Startup and Hibernation on my computers. Regular "restarting" of the computer also can help. Do not use "Shut Down." Select "Restart" which clears the memory.

I hope this helps. Have a great day.

Regards,
Phil

StevieTNZ

This behaviour is still occurring on both of my laptops.

When is it being corrected?

Best.

Flexx

https://community.bitdefender.com/en/discussion/comment/339287#Comment_339287

Try repairing your Bitdefender product by following the steps in the provided link https://www.bitdefender.com/consumer/support/answer/13429/

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards