My BitDefender detected this Gen:Suspicious.Cloud.2.vtW@a8qJm

makio

Hi Support. The file infected was selenium-manager.exe with Gen:Suspicious.Cloud.2.vtW@a8qJm. The issue was never encountered until today. Here is the screenshot:

I need to use Selenium WebDriver for my software program. Even after downloading the chromedriver.exe again, the issue is still there. Can you please assist me on how to go about the issue? I haven't deleted the infected file yet.

I shall appreciate any kind assistance.

Regards,

Mary Ann

Gjoksi

Hello.

I think that the best option for you is to contact Bitdefender Consumer Support, as the support engineers could take a deeper look at the issue, so do the steps below.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.