Can't login into easeus.com through chrome or portable browser

fish72

Hello friends. This is my first post and I hope I'm posting it in the correct forum.

I can't access easeus.com on my computer with latest chrome and portable firefox browsers.

I can access it on my phone using the same router via wifi.

I added easeus.com to Bitdefender's Online Threat Prevention exceptions, But it didn't helped.

Help would be appreciated. Thank you

Gjoksi

Hello.

Are you trying to login on this website:

https://my.easeus.com/

Also, do you use Bitdefender VPN app on your device and/or Bitdefender Anti-Tracker extension on your browser(s)?

Regards.

fish72

Thank you for your reply Gjoksi.

No, I am trying the main easeus site : www.easeus.com

I don't use Bitdefender vpn on my devices and also not using the anti tracker chrome extension.

Gjoksi

Hello again.

My specs:

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

OS Build 19045.3324

Experience Windows Feature Experience Pack 1000.19041.1000.0

BD Total Security 27.0.16.86

Mozilla Firefox 116.0.3 x64

Just did a test and the website works fine for me, without any problems.

Your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Hello,

I have tested the page myself and I encountered no issues whatsoever, it's displayed properly for me:

@fish72 what message do you get when trying to access the page?

Regards,

Alex

Scott

Same on my end, no problem with the page and with Anti-Tracker enabled. Maybe try Edge to see if that will load the page, or disable any other ad blocker that may be installed on Chrome? Clear Chromes history, etc or reset it?

fish72

Thank you guys for testing this. Edge also doesn't load the site. I will try support chat and will update.

fish72

I chatted with support and tried :

1. changing DNS to google DNS
2. Clean browsers cache and cookies
3. ran winpe boot iso and tried to access the site from opera browser
4. replaced my router
5. removed bitdefender with uninstall tool provided by support

None of this helped and I gave up, But at least I'm happy to inform that bitdfender wasn't the cause.

Alexandru_BD

Hi @fish72,

Thanks for sharing your findings with us. So did you manage to find the root cause after all?

Regards

fish72

Just figure that the problem was hosts.ini file that I've edited in the past.

I've deleted the proper line and now it works.

Thank you guys for the help 🌼

Alexandru_BD

Glad to hear the problem was sorted @fish72 and thank you for following up! 👍️