Bitdefender Firewall Issue

I am unable to activate the Bitdefender firewall. It keeps turning off.

Additionally, every time I restart my PC, I notice that the Bitdefender application logs itself out, and the tray icon turns gray, displaying the message "Bitdefender services not responding." This requires manual intervention to log back in or sometimes If I wait couple of minutes it logs back in.

Reinstalled the application twice, once by uninstalling and installing from scratch, and another time using the built-in reinstall feature.

Tried everything, checked BFE-(Working just fine), updating the app. Nothing seems to work.

Build: 27.0.16.87 os: Windows 112H22

Any suggestions?

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Scott

Hi @Aesalon

In that case, you should contact Support from the link below. Go through the How To's and Troubleshooting prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started. They may need for you to submit some log files, which they will guide you through as needed.

https://www.bitdefender.com/consumer/support/help/

Otherwise, if you wanted to go through these steps, that's up to you.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Download online installer for your respective bitdefender product from your Central account.

Kind regards,

Scott

Aesalon

Hey @Scott thanks for the reply. Just tried everything you said. I'm afraid the problem persist. :/

Thank you anyway.

Scott

https://community.bitdefender.com/en/discussion/comment/327860#Comment_327860

Then please get a hold of support, as they can hopefully do more behind the scenes in going through any log files that they may have you submit.

I hope it gets figured out for you. Thank you for going through those steps, as well as what you previously did, as it may give support a greater idea of your situation and what you've tried.

Scott

Aesalon

Hey everyone, I might have a solution for it. Here is what I did in case someone is experiencing the same issue.

Checked BFE run>servives.msc and I noticed it was not starting after installing-reinsalling bitdefender 4 times and going through the steps above. I was getting 1083 Error code when I try to manually start.

I checked the path by right clicking>properties and it was; C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetwork

It was LocalServiceNoNetworkFirewall before I have no idea how that changed.

So I checked the registry LocalServiceNoNetwork run>regedit "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost" and added these values to LocalServiceNoNetwork: "BFE", "mpssvc"

Then restarted, now it's working properly. I hope it helps.

Alexandru_BD

@Aesalon thanks for sharing your findings with us! 👍️

Ekimoz

Bonjour à toutes et tous,

Après la mise à jour de ce matin, le pare-feu Bitdefender fonctionne à nouveau parfaitement.

Merci aux développeurs

😉

Barmcake

https://community.bitdefender.com/en/discussion/comment/327869#Comment_327869

Thank you Aesalon, your solution worked right away, and so far was the only one that did. This problem was getting to be very frustrating for sure. Top man, we're not worthy, thank you again! :-)

Hoarseman

Noob here and I'm so close. What's the next steps needed to add "BFE", "mpssvc" values to LocalServiceNoNetwork? Right click, choose ?

Thanks

jbamster

I cannot believe that there's no information about disabling BD so I can download a pdf. Ridiculous, and disappointing.

Alexandru_BD

@jbamster the security modules in Bitdefender can be disabled, if necessary. Can you share more details regarding the pdf download? How did you come up to the conclusion that the antivirus is blocking it, did you receive any related notification?

jbamster

Since installing BitDefender, I have been unable to download pdfs from my email. I click on it and nothing happens. It worked before. That's how I concluded it is Bit Defender that's blocking this.

jbamster

Also, being unable to decipher how to exclude gmail pdf from being stopped by Bit Defender makes it useless to me. This restriction severely harms my computer usage.

I've found some generic instructions that do not work. I had hoped for a better experience with Bit Defender. It's better to have viruses than have to spend hours trying to figure out your instructions. Support is delayed for hours, and since you can't access support directly via chat or phone, the quality of the product diminishes significantly.

I honestly can't understand how you guys maintain a business, when less-than-advanced users can't get help. Makes me want to turn it off. VERY FRUSTRATING.

jbamster

I've opened "Manage Exceptions" / Exception Options, and there's nothing I can input that is recognized - pdfs / gmail / gmail attachments. There's no instructions of what you can put into exception options. You guys can do better.

Alexandru_BD

@jbamster try to temporarily disable the Encrypted Web Scan feature. Bring up Bitdefender and go to Protection → Online Threat Prevention → Settings → turn OFF Encrypted Web Scan and try again to download the files.

You can contact the Support teams via chat or phone as well. Should you require this, head to the link below, state your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them:

https://www.bitdefender.com/consumer/support/help/

After following these steps, a few suggestions of troubleshooting articles will be displayed, and beneath them you will find the tab to Contact Support which expands the contact channels:

Hope this helps.

Regards