How to prevent bitdefender from scanning a javascript used by my hikvision web interface

tpjd

I currently monitor 16 security cameras via a Hikvision NVR.

I can remotely monitor the NVR using it's web interface.

After installing bitdefender I noticed a 30-60 second delay before the web interface displays the live feed video from the cameras. The video feed is encrypted before transmission and then decrypted at the PC via the web interface.

I did some troubleshooting of the web interface and determined that it runs some .js java scripts, probably to decode the encrypted videos.

I will get an error message at the web interface stating " not responding due to a long running ******"

How can I get a way to exclude this web page and these java scripts from being scanned ?

Alexandru_BD

Hello,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards,

Alex