Bitdefender high memory usage
Comments
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Hello.
Check out these articles:
But, if you still need a refund, just follow the steps from this article:
You may also obtain a refund by contacting:
refunds@bitdefender.com
within 30 days of your initial purchase or of the automatic renewal date.
Regards.
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That answer is useless at all.
It's hard to imagine your company making a good product.
I wouldn't consider it again and wouldn't recommend it.
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Hello again.
How about you try the steps below.
-- STEP 1 --
Repair Bitdefender, by following these steps:
-- STEP 2 --
If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:
It will completely remove the program.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.
-- STEP 3 --
If the instructions from Step 2 didn't help, follow the instructions in this step.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: Bitdefender is NOT my company, as i don't work for Bitdefender.
Regards.
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Hello @Louis1013,
Although bdservicehost is designed to operate efficiently, some users have encountered higher than expected CPU and memory usage and we have seen threads on this topic in the community before. But we must always take into consideration the user context. At first, it may seem that there's a problem and rightfully so, if the usage goes through the roof and the performance is affected, chances are something is not right or there is an incompatibility between the system and the antivirus. But before making any assumptions, there is always a checklist to follow and @Gjoksi suggested the relevant article for this.
Sometimes, even adjusting the scanning options can make a huge difference. For example, you could schedule scans during periods of low computer usage or decrease the scanning frequency. Otherwise, if the antivirus is scanning the whole device whenever you have 20 tabs open and you are also streaming, writing emails and working in photoshop, surely you will notice a decrease in performance. Setting exclusions can also help, if the problem appears only when using a certain program or when compiling software into a particular directory, etc. add those specific apps and the folders they are accessing to the exceptions list in Bitdefender.
So, whenever we notice that we get high CPU or RAM usage in conjuction with the antivirus, we might be inclined to believe that there's something wrong with the antivirus itself, without taking into account what else is happening on the device that may result in this high consumption. Obviously, the developers wouldn't create a software that is hogging resources and any vendor would get tens of thousands of complaints if that was to happen, but there is a general consensus that after installing a security software, the computer will slightly slow down, which to a certain degree is normal. It is whenever this usage exceeds certain limits that we must ask ourselves what is causing the high resource consumption and there can be numerous reasons, as the support article on this topic explains.
Keep in mind that in such scenarios the context is very important and apart from the basic remediation steps that we can provide here on the forum, such reports require a case-by-case investigation. I'll give you two very recent examples, out of the similar reports collected by the Support teams.
One user mentioned that the issue disappears when turning off Bitdefender Anti-Tracker Chrome extension. Whenever he turns it back on, the issue reappears.
Another user told our engineers that the issue disappears while the device is disconnected from the internet. The issue turned out to be related to a Realtek network card driver. Installing the latest driver immediately rectified the issue.
And there are really more cases that show us the importance of the device status, running apps, drivers, updates, usage scenario, clogged or misconfigured devices and the list goes on.
My recommendation would be to go through the steps described in this article:
And if the behavior persists, contact the Technical support teams for further guidance, as they can help you find out what is causing the memory usage and provide additional remediation steps.
I hope the information is helpful.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Regarding this: It's hard to imagine your company making a good product. - Bitdefender is undoubtedly one of the best security solution providers in the world.
Proof to that are countless awards received from independent testing organizations and specialized IT websites. Bitdefender also has received more “Product of the Year Awards” than any other security vendor in independent tests in the last decade (2009-2019).
If Bitdefender is not working as expected on your device, this doesn't mean it's a bad product. It means that there is an incompatibility there, or something else that is preventing the antivirus to work as designed. If this happens, we should focus on finding solutions instead of an easy way out. 🙂
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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