Problem in Safepay.

name77

I downloaded the Bitdefender update. Safepay works normally but there is a problem with the VPN icon It is inactive and the one on the desktop of the computer is active . After restarting the computer, the icon in Safepay is active. Upon re-logon, it is again inactive .

davpue

I have the same problem, Bitdefender Safepay don't start my VPN from the last update. If I activate VPN, the icon remains inactive.

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your product, for example: Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

name77

After the last update, the VPN is back active when Safepay starts. Thanks to the Bitdefender team.

Alexandru_BD

Thank you for your feedback @name77 👍️