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Problem in Safepay.

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name77
name77 Mr
edited October 2023 in Privacy

I downloaded the Bitdefender update. Safepay works normally but there is a problem with the VPN icon It is inactive and the one on the desktop of the computer is active . After restarting the computer, the icon in Safepay is active. Upon re-logon, it is again inactive .

Answers

  • davpue
    davpue
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    I have the same problem, Bitdefender Safepay don't start my VPN from the last update. If I activate VPN, the icon remains inactive.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your product, for example: Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • name77
    name77 Mr
    Options

    After the last update, the VPN is back active when Safepay starts. Thanks to the Bitdefender team.

  • Alexandru_BD
    Alexandru_BD admin
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    Thank you for your feedback @name77 👍️

    Premium Security & Bitdefender Endpoint Security Tools user

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