Why is this skipped from the scan, new computer fresh windows?

Brant

Any thoughts, also my laptop is a HP Envy so I believe the third file path is for HP.

Brant

Also remember I purchased this computer today, so it is a fresh install of windows.

Brant

Also I had a similar event happen to my gamming computer when I flashed the bios and reinstalled windows.

Gjoksi

Hello.

On the same issue, you can check this post (just click on "View Post"):

https://community.bitdefender.com/en/discussion/96872/scan-showed-item-was-not-found-in-skipped-files-log

And here's the answer to your question:

https://community.bitdefender.com/en/discussion/comment/328146#Comment_328146

It seems that it has something to do with the locked EFI partition on your laptop.

Anyway, i think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Brant

I contacted Bitdefender support, also I know that the laptop I have uses a HP program to update the BIOS, also the drive is encrypted when I got the machine from the store Yesterday.

I wonder if the HP program called HP PC Hardware Diagnostics has anything to do with this?

Also I dont really think its anything malicious, because that would take some very complex code, why make a complex virus in the boot sector of your drive when you can send people fake emails that would probably be more successful.