Bitdefender blocks sending of screenshots

remember_username

I am attempting to send a screenshot of an item that I want to purchase under Alibaba's website but unsuccessful. It's only when I disabled all protections under "Online Threat Prevention" that I been able to send screenshots.

remember_username

Disabling "Encrypted web scan" solved the issue. I can't add the website to exceptions because I need protection from phishing. Now I don't know what I'm missing by disabling this feature.

Alexandru_BD

Hello @remember_username,

As far as I know, the only available screenshot protection is the one in Safepay. Did you use the secure browser to access that page? Otherwise, I think it's a task for the Support teams to further investigate. Should you require their assistance, you can get in touch with the Bitdefender engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex