Issues with downloads after installing Bitdefender Plus

samagui92

Hello!

I signed for 1 year of Bitdefender plus, but after installing it im having a problem across various apps with downloading stuff. Downloads keep interrupting and resuming and it makes downloading things very slow, in gaming clients like Steam, Xbox, EA app etc. And on Chrome downloads are interrupting with network errors and i have to keep resuming them.

I unninstalled Bitdefender and the problem is fixed, i dont really know what is causing it. I would like to use the antivirus i paid for, but for i cant right now, because of this problem.

Flexx

https://community.bitdefender.com/en/discussion/97658/issues-with-downloads-after-installing-bitdefender-plus

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team for the Bitdefender Cloud upload link and password.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards