Outlook 365 disables Bitdefender due to slow performance

SecCon

Despite enabling Bitdefender, it is disabled again a few moments later.

Outlook 365 is the latest available version. Bitdefender is updated.

Suggestions as to how to solve this permanently?

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

SecCon

K done...

One issue though, my support tool file became 450 MB in size ad the support submission for only allows for 25MB...

Any idea why?

Gjoksi

Hello again.

https://upload.bitdefender.net/

There you can upload the support tool file. After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender support.

Regards.

SecCon

yeah, well the ticket is already done... good feature despite the file

SteveDr56

Is there a definite cure for this issue, apart from not using Bitdefender AntiSpam? I don't see a solution here and it has been an issue for many months, if not years. Is is a Microsoft problem or is it a Bitdefender one?

SecCon

It kinda went away over time, but I do not really know if any of the involved apps was updated towards this or not.