Parental Control Install

Garosio

Good evening you all,

I am facing problem installing Parental Contron on my son's tablet with Android 10.

An strange image appears but nothing happens.

Any suggestion ?

Kind regards

Gianluca

Garosio

This is the image

Gjoksi

Hello.

My specs: Samsung Galaxy A22 5G; Android 13; One UI Core 5.1; Google Play System Update October 1, 2023; Android Security Patch Level August 1, 2023; BD Parental Control 4.7.577

Just did a test of the app and here are the results:

As you can see, the app works without any problems.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Garosio

Thank you for the feedback.

Yesterday I discovered that the picture I have shown is not a picture. I mean, I can "scroll" or "swipe" right and left and go to the following picture.

As far as I understand it's the intro of the program and there is a problem of "definition" and dimension of the intro.

The result is that I can move the pictures that are only partially visible and there is no way to continue with the prgram installation.

Is there the possibility to upload a short movie here ?

Thank you,

Gianluca

Gjoksi

Hello.

You need to reach Level 2 to post the movie.

Anyway, send me the short movie via PM and i'll post it here for you.

Regards.

Garosio

Ciao Gjoksi, I am sending you the video.

Here it is. As you see I can scroll but no way to install the Parental Control on this Lenovo Tablet.

VID_20231103_190819.zip

Thank you in advance for your help and efforts.

Gianluca

Gjoksi

Hello again.

I've never met a user with the same or similar issue like yours.

And TBH, this is beyond my knowledge and the issue must be addressed by the Technical Support teams.

So, as i already suggested, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.