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Wrong payment from my Visa Card

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Rittie Smit
Rittie Smit Mr
in VPN

A dept of R1399.99 was collected on 27 October 2023 from my Debt Vis Card. What was that for? My renewal date is 21 July 2024.

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  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @Rittie Smit and welcome to the Community!

    Based on my findings, you have a Total Security subscription set to renew automatically in July 2024.

    Are you aware of any other subscriptions that you may have, for example Mobile Security or any separate Bitdefender orders, apart from the antivirus? As Gjoksi said above, the best way to find out exactly what the charge is for is to get in touch with the Support teams, as this is the only purchase I could find.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

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