VPN paid

FrankCH
FrankCH Mr
edited November 9 in VPN

I paid my VPN but when I want to upgrade tot Premium, the price did not reduce with the amount I already pay.

Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Hello @FrankCH,

    I'm not sure I understand the situation. You placed a new order to upgrade your VPN to Premium and the discount was not applied ? Did you purchase the VPN from the product page directly, or did you receive an offer via email/product? Did you finalize the order, as I could not find any recent VPN purchase in our records?

    Kindly share more information with us, or contact the Support teams for further assistance in this case.

    Regards,

    Alex

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