How to contact a human about a billing error

ap0110

Bitfender customer is horrifically bad. I have a simple issue with my physical billing address and not only can I not change that address online anywhere, but I don't see any way to contact customer support. Does anyone know how to get ahold of a human about billing concerns??

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> Update Billing Details -> Bitdefender Antivirus for Mac, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Hi @ap0110,

That's the Support page for 2Checkout (formerly Avangate, now Verifone), the payment processor of products and services sold on the official Bitdefender website. But I think the Support representative should have also indicated that you can update the billing information yourself by accessing your 2Checkout account, which is created automatically when you place the first order through the Bitdefender page. It’s a secured platform that centralizes all shopping activity for users who have purchased software from Bitdefender.

You can use the 2Checkout account to manage your Bitdefender orders and subscriptions:

• view the status of your order even if the payment is incomplete
• track and view your complete purchase history
• download and print your invoices
• find your activation code
• renew your subscription
• enable or disable the automatic renewal of your Bitdefender service
• find the support details for the purchased Bitdefender product
• edit your personal and billing information

You can find more information here:

https://www.bitdefender.com/consumer/support/answer/29214/

Regards,

Alex

ap0110

This was so hard for me to find. Thank you for the help!

UPDATE: tried these steps and they weren't able to help. But they did direct me to actual phone numbers: https://www.2co.com/call-center-support.html