NEW SUBSCRIPTION PURCHASE TO EXTEND MY CURRENT SUBSCRIPTION PROBLEM

John Dunham

I have a current subscription that had 344 days 5-devices. When Bitdefender emailed me with another deal I purchased it. Same plan 1-year 5-devices. I did NOT activate it until I sent a customer inquiry to BD and requested that they help me with this new subscription to extend my current one and NOT overwrite a valid current subscription. Well, they did exactly what I asked them not to do! I have two separate ticket numbers now (1008842331 and 1008849663) and they are still not responding to me. The current activation code is the one I last purchased.

The first attached photo is of community board admin Alexandru_BD stating that the process I was asking for is fine. So what's the deal (or is this not a deal "for me").

The second attached photo is a response to my first ticket assignment number. The third is a response to my second ticket assignment number. So what's the deal here?

Gjoksi

Hello.

You could do it yourself, without asking Bitdefender Support to do it, by following the steps from my post here:

https://community.bitdefender.com/en/discussion/91101/instructions-for-merging-subscriptions-when-renewing-early

Anyway, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @John Dunham,

I have located your open ticket and asked my colleagues to assist as soon as possible.

Thank you for your patience.

Regards,

Alex