I'm trying to install antivirus plus via the install on another device link but instead of installing the new subscription it opens up my old total defender subscription which lapsed over a year ago. It seems like the installation picks up my old credentials and not the new ones from my sibling. The download link has my siblings name on it but when it finishes installing it turns into the free version of total defender and not not the subscription bought. Any ideas what is going on. The installed product is not linked the current subscription but my old one.