Why am I getting Message that Subscription limit has been reached after Activation

Antonjoe · 2023-12-17T01:13:30+00:00

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Purchased Bitdefender from Amazon for my Android device and activated on Phone but unable to use the software as Bitdefender Central continues to show Subscription limit reached! Have installed on my laptop with no problems but Mobile activation is not resulting in software usability

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Gjoksi

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

Hello @Antonjoe,

What type of license have you purchased from Amazon? Is it Total Security? I'm asking because the most recent activation in your Central account is Antivirus Plus for a single Windows device, valid until October 2024. You also have a Mobile Security for Android license as well and this is valid until December 2024. So in this scenario, if you try to add another device for protection, you will receive the 'device limit reached' message.

Now, if you've ordered Total Security and got Antivirus Plus instead, I've seen this in the past, and it can be easily fixed by contacting the Bitdefender Support teams. If you are referring to Mobile Security for Android, based on my findings, this license already covers one device.

Let us know what happened exactly.

Regards,

Alex