Password Manager

huelmaz

I cannot access the Password manager as I do not have the password and when I try the recovery code I am told it is "too old" or "already used". Do not know what to do ??? need to protect my passwords. please help!

Alexandru_BD

Hello @huelmaz and welcome to the Community!

If Bitdefender Password Manager doesn’t recognize your master password, make sure you type it correctly and the Caps Lock key is not active on the keyboard.

If you forget the master password, you can always use the Recovery Key to unlock Password Manager. During the sign-up process, Bitdefender Password Manager provides a recovery key that can be used to regain access to the account without losing your data. It’s a 24-digit code. It should be placed in a very convenient and safe place that you can easily remember.

If you forget or misplace both the Master Password and the Recovery Key, or if the code is no longer accepted, as a last resort, contact a Bitdefender representative to reset your account.

Important: Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager.

Should you require further assistance, head to the link below and choose from the available contact channels, chat, phone or email/ticket. Chat would be the fastest way to get in touch:

https://www.bitdefender.com/consumer/support/help/

Regards,

Alex