Bitdefender Internet Security - Can't View Logs

exceptionsocurred

I've recently finished a scan that detected a few threats. I wanted to see which ones, but when I click on "view long" nothing happens. I've tried multiple times and restarted my computer but nothing happens when I click the button. I've even tried going to the actual folder in ProgramData/Bitdefender/Desktop/etc... but for some reason I get access denied when I try going into the Desktop folder. What should I do?

I know repair is one option, but if I do that then I'll lose the log files won't I? I need to see the log or there's no point

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> select your Bitdefender product, for example Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Flexx

Here are some steps you can try:

1. Access the Log Files Directly:

• Attempt to locate the log files manually:
  • Check the default path: C:\ProgramData\Bitdefender\Desktop\Logs
  • Use Windows Search to find files ending with ".log" or ".xml" within Bitdefender's installation directory.

2. Troubleshoot Access Denied Error:

• Run Bitdefender as an administrator: Right-click its icon and select "Run as administrator."
• Temporarily disable any third-party security software or firewalls that might interfere.
• If you're comfortable, grant yourself full access to the Desktop folder:
  • Right-click the folder, select "Properties" > "Security" tab > "Edit" > grant "Full control" to your user account.

If issue still persists, you can contact Bitdefender support as stated by @Gjoksi above.

Regards