VPN not working

sangyoung

My PC

• Internet OK
• VPN OK

The Windows of Hyper-V on my PC

• Internet OK
• VPN not working

Ann error occurs as follows when running a VPN

`Bitdefender VPN It looks like you're not connected to the Internet. Please check you network and try again`

Please let me know!

Alexandru_BD

Hello @sangyoung,

There shouldn't be a problem to run the Bitdefender VPN on a virtual machine, did it work before for you?

There are a few common causes of Bitdefender VPN errors:

• No Internet – Make sure your device is connected to the Internet with a fast and stable connection.
• Firewall – Check that your firewall isn’t blocking the VPN. If you’re not sure, look in your router’s manual, contact the manufacturer or your Internet provider.
• Another VPN or Proxy – If you’re running another VPN or Proxy, disable it when trying to connect.
• Public Wi-Fi (like in a hotel, school, or office) – Contact the network administrator to see if they can change the firewall settings and allow the VPN connection.
• Port 443 is blocked – Port 443 UDP must be open for Bitdefender VPN to work.

If you’ve already checked the above reasons why Bitdefender VPN isn’t usually working, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex

sangyoung

@Alexandru_BD

It started not working after updating Bitdefender. It was working fine before that.

Current version 26.1.0.28

I will arrange to receive technical support

Thank you for your response :)