VPN UAE not working

ZipZop

since yesterday neither on my mobile phone (Android) nor on my PC (Windows 11) my VPN is able to connect.

I also tried with my laptop, same issue..

precision for my mobile: only on with my UAE number. with my Swiss number it's working.

is there any change in UAE? or will it be solved soon?

Alexandru_BD

Hello @ZipZop and welcome to the Community.

Do you get his message when trying to connect the VPN to UAE?

I have noticed that UAE is on the list of countries that restrict VPN usage:

https://www.bitdefender.com/consumer/support/answer/8249/

Regards,

Alex

ZipZop

Hi thanks for your answer.

No I don't have this message. Just either "no connection" or error 300.

I know UAE is on the list but it was working perfectly well for the last 5 years until yesterday. And as it stopped at once on Mobile, PC and laptop I was wondering if it happened to someone else as well?

Alexandru_BD

I understand. Let's see if someone else reports this error for this location. In the meantime, we'll investigate on our end as well.

Alexandru_BD

@ZipZop just following up on your request, I have confirmation this is a known temporary issue and you can get in touch with the Bitdefender Support teams for more information using the link below:

https://www.bitdefender.com/consumer/support/help/

Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

This way, you will also receive updates when the situation is resolved.

Regards,

Alex

ZipZop

Ok thank you. I just did it. they will review the issue with the technical team and come back to me by email.

cheers,