Hello, despite of having Bitdefender installed all our data has been encrypted and now has the extension .faust. Is there in anyway a solution to remove this virus? Thank you in advance for your help.
Additionally, there is no decryptor currently available that can decrypt your files encrypted with Faust ransomware. However, you can try contacting Dr.Web antimalware and sharing the samples they have requested. If they are able to decrypt the files, they will charge you a nominal fee for their services.You can visit the below stated link for the same.
https://support.drweb.com/new/free_unlocker/for_decode/
Regards
Hello @100Proof,
I'm sorry to hear this..
A quick search over the internet revealed a guideline you can try (without any guarantees of success, of course):
https://malwaretips.com/blogs/remove-faust-ransomware-virus/
You can also get in touch with the Bitdefender Support teams for assistance and they will forward your inquiry to the anti-malware teams.
Let us know if you could get your files back.
Regards,
Alex
