Networked printer/scanner not working since BD installed

PhysioFixer

Hi!

Help please! I have a HP Color LaserJet Pro M277n networked printer. Ethernet network, accessed via a 5 port passive switch. The system worked well prior to BD (2024) install.

I now find I cannot print or scan.

I have reinstalled the printer software - and it works - until I then reboot the computer. The PC can see the printer/scanner on the network, so presumably the Firewall is blocking it.

Printer / file sharing is on, and the HP apps are all given permission for access in the firewall settings.

Any suggestions would be greatly received!

TaxiMagicien42

Hi @PhysioFixer

To attempt to resolve your issue, I suggest that you read this Bitdefender support article.

https://www.bitdefender.com/consumer/support/answer/13428/

You can also contact Bitdefender support from this page by following the on-screen instructions. Then choose the desired communication channel (chat, phone or email). For quick contact, prefer chat.

https://www.bitdefender.com/consumer/support/help/

Regards