Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Adobe Acrobat Pro DC False Positive detections

Options

The following detections were reported on a self-extracting installation archive, with NO idication WHERE the suspects were quarantined so further inspection can determine if archive is corrupt or not. Also, no further information on the WHY these files were tagged is provided and web lookup for the indicated numbers yields NOTHING!!

Note: actual user account has been replaced by "...." in the specified paths.

Trojan.GenericKD.70088083

C:\Users\,,,,\Documents\SW\Adobe.Acrobat.Pro.DC.v2023.001.20085.rar=>Adobe.Acrobat.Pro.DC.v2022.001.20085.exe=>(RAR Sfx o)=>adobe pack.exe=>(RAR Sfx o)=>audio.vbs

Trojan.GenericKD.70621822

C:\Users\,,,,\Documents\SW\Adobe.Acrobat.Pro.DC.v2023.001.20085(2)\Adobe.Acrobat.Pro.DC.v2022.001.20085.exe=>(RAR Sfx o)=>adobe pack.exe=>(RAR Sfx o)=>Audio system.bat

Trojan.Generic.33857339

C:\Users\,,,,\Downloads\Adobe.Acrobat.Pro.DC.v2023.001.20085.rar=>Adobe.Acrobat.Pro.DC.v2022.001.20085.exe=>(RAR Sfx o)=>adobe pack.exe=>(RAR Sfx o)=>update.vbs

Trojan.Generic.33857339

C:\Users\,,,,\Documents\SW\Adobe.Acrobat.Pro.DC.v2023.001.20085.rar=>Adobe.Acrobat.Pro.DC.v2022.001.20085.exe=>(RAR Sfx o)=>adobe pack.exe=>(RAR Sfx o)=>update.vbs

Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited January 26
    Options

    If you believe that a website or file has been incorrectly blocked by Bitdefender, you can share the details with our malware researchers by filling out the form at the link provided below: https://www.bitdefender.com/consumer/support/answer/29358/

    If the website or file is indeed incorrectly blocked, the detection will be removed within a maximum of 72 hours. However, if the detection still persists after 72 hours, please consider the website or file as malicious, as determined by our malware researchers, and the detection will remain.

    Additionally, can you share the virustotal link of the detected files here.

    I also tried installing Adobe Acrobat Pro and was able to install it without any issues.

    Regards 

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited January 28
    Options

    To add here, I also installed Adobe Acrobat DC and did not face any issues, and Bitdefender did not detect anything.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)