Although I have enabled (via privacy/access to webcam) the access to my webcam by apps like webex, zoom and skype, when I try to use them, the camera is still blocked. How can I solve the problem?
Hello @Y CH and welcome to the Community!
Make sure to follow these exact steps, especially 6 and 7:
1. Open the main Bitdefender window.
2. Go to the Privacy -> Video & Audio Protection window.
3. Click on Settings
4. Make sure Webcam Protection is active (check if the switch in the Settings pane is
set to ON)
5. Go to the Webcam access tab
6. Click on Add application -> From Windows Store/From your apps
7. Navigate to the application's .exe file, select it and click on OK to add it to the list.
To block the app's access to the webcam, click on the switch next to it, its camera pictogram will be cut through with a diagonal line as in the below example.
Let us know if this solves the issue.
Regards,
Alex
Hello @Alexandru_BD
Thank you for your time to reply.
The problem is that I had already followed those steps, the apps appear to have access to the webcam but in reality they don't.
So, if I try to use Skype for example, it appears like this:
Any other ideas?
Thank you again for your time.
Hi @Y CH and thanks for getting back.
Does the app work if you turn OFF webcam protection? I know this defeats the purpose, but it would be useful to know if the apps work without it, to ensure nothing else is blocking them.
In the event the issue persists, a support tool log plus this screenshot from webcam access screen should be provided to the Bitdefender Support teams for futher analysis. Here's how you can generate the support tool log:
Then head to the link below to get in touch with the Bitdefender engineers:
https://www.bitdefender.com/consumer/support/help/
Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.
In the meantime, check if you can use the web-based versions of the apps in question:
Once you discover the reason behind this, we would appreciate if you could let us know.
