help me solve this problem

alkhal

Hello Bitdefender community:

Please help me solve this problem attached to the image

alkhal

@Gjoksi Yes, I have read these solutions previously, but they did not solve the problem

thank you

Gjoksi

Hello again.

In that case, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Gjoksi

@alkhal

Hey, no problem, we are here to help each other.

Cheers. 🙂

Gjoksi

Hello.

Follow the steps from this article:

https://www.bitdefender.com/consumer/support/answer/11311/

Regards.

alkhal

@Gjoksi Thank you and I appreciate your interest in solving this technical problem

alkhal

This technical problem has not been solved yet - is there anyone who can help me? Thank you

garioch7

@alkhal ,

Did you contact Bitdefender Support, as suggested by @Gjoksi in his reply to you?

https://community.bitdefender.com/en/discussion/comment/334885#Comment_334885

Please keep us posted on your progress in resolving this issue. Thank you, and have a great day.

Regards,

Phil

alkhal

The nice thing is that you noticed that the post was duplicated, and they did not notice that my problem has not been solved yet?!!!!!! I contacted technical support and communicated with me via email, but nothing new

garioch7

@alkhal ,

I am sorry to hear that. Can you provide your Support Ticket number? @Alexandru_BD , the Forum Administrator, will be able to check the status of your Support Ticket and let us know.

Have a great day.

Regards,

Phil

Alexandru_BD

Yes, @alkhal please provide me with the ticket number so I can ask my colleagues to prioritize your request.

None of the troubleshooting steps helped? Have you tried all suggestions provided so far?

Thanks @garioch7

Alexandru_BD

@alkhal kindly be advised I have deleted the duplicate thread. When you see this message, please provide me with your ticket number, so I can check the status.

Thank you.