help me solve this problem

alkhal
alkhal vpn upgrade
edited February 16 in VPN

Hello Bitdefender community:

Please help me solve this problem attached to the image


Best Answers

  • alkhal
    alkhal vpn upgrade
    Answer ✓

    @Gjoksi Yes, I have read these solutions previously, but they did not solve the problem


    thank you

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Answer ✓

    Hello again.

    In that case, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Regards.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Answer ✓

    @alkhal

    Hey, no problem, we are here to help each other.

    Cheers. 🙂

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    Follow the steps from this article:

    Regards.

  • alkhal
    alkhal vpn upgrade

    @Gjoksi Thank you and I appreciate your interest in solving this technical problem

  • alkhal
    alkhal vpn upgrade

    This technical problem has not been solved yet - is there anyone who can help me? Thank you

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    @alkhal ,

    Did you contact Bitdefender Support, as suggested by @Gjoksi in his reply to you?

    Please keep us posted on your progress in resolving this issue. Thank you, and have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • alkhal
    alkhal vpn upgrade

    The nice thing is that you noticed that the post was duplicated, and they did not notice that my problem has not been solved yet?!!!!!! I contacted technical support and communicated with me via email, but nothing new

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    @alkhal ,

    I am sorry to hear that. Can you provide your Support Ticket number? @Alexandru_BD , the Forum Administrator, will be able to check the status of your Support Ticket and let us know.

    Have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • Yes, @alkhal please provide me with the ticket number so I can ask my colleagues to prioritize your request.

    None of the troubleshooting steps helped? Have you tried all suggestions provided so far?

    Thanks @garioch7

    Premium Security & Bitdefender Endpoint Security Tools user

  • @alkhal kindly be advised I have deleted the duplicate thread. When you see this message, please provide me with your ticket number, so I can check the status.

    Thank you.

    Premium Security & Bitdefender Endpoint Security Tools user