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Privacy activation problems - cannot enter mbile phone number

ChrisH54
ChrisH54 Feature activation and sending ticket problems

1.   I am not really happy with the functionality of activating the identity features.

I cannot enter as requested the mobile phone number.

It doesn’t work with or without leading 0 and trying later does not help!

The manual does not cover that issue.

Thanks for ideas

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Hello @ChrisH54,

    According to the response recently sent to you by the Support teams, the situation is now fixed and you should no longer encounter issues when adding additional data.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user