"Action cannot be completed" error when trying to login to Password Manager Chrome extension

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Kanuk
edited March 4 in Password Manager

New behaviour since last Google Chome update to Version 122.0.6261.95 (Official Build) (64-bit).

I am unable to login to Password Manager since then. Any suggestions?

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    My specs:

    OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

    OS Build 19045.4123

    Experience Windows Feature Experience Pack 1000.19054.1000.0

    BD Total Security 27.0.30.136

    BD Password Manager 1.3.1 On Google Chrome 122.0.6261.95 x64

    So far, no problems for me, i can login to BD Password Manager on Google Chrome without any issues/errors.

    You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> I don't know, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    @TaxiMagicien42

    That article is for BD Password Manager on Android 14.

    The OP has issue with BD Password Manager on Windows.

    Regards.

  • TaxiMagicien42
    TaxiMagicien42 Defender of the month ✭✭✭✭
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    Hello,

    You're right @Gjoksi. I apologize for the confusion. I just deleted my comment.

    Regards,

    TaxiMagicien42

    WIndows 11 Home 23H2

    AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz

    Bitdefender Premium Security Plus

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    @TaxiMagicien42

    Hey, no problem, buddy.

    Luckily @Alexandru_BD didn't notice your comment. Or he did?

    😁

  • TaxiMagicien42
    TaxiMagicien42 Defender of the month ✭✭✭✭
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    @Gjoksi

    If @Alexandru_BD has seen my comment I will renew my apologies for this confusion. 

    In fact, I had the two support articles displayed (two tabs open) and I got the wrong support article.😌

    TaxiMagicien42

    WIndows 11 Home 23H2

    AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz

    Bitdefender Premium Security Plus

  • Alexandru_BD
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    Hi guys, don't worry about this.

    The developers are investigating this behavior. Stay tuned for updates.

    Thank you.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Alexandru_BD
    Options

    Ok @Kanuk, so this couldn't be replicated and I suspect it may have something to do with an incorrect password being entered. Double check the accuracy of the password and reach out to the Bitdefender Support teams in the event the error persists.

    You can get in touch with our engineers by choosing one of the contact channels listed here:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes and please do share with us the outcome, if possible.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user