"Action cannot be completed" error when trying to login to Password Manager Chrome extension

Kanuk

New behaviour since last Google Chome update to Version 122.0.6261.95 (Official Build) (64-bit).

I am unable to login to Password Manager since then. Any suggestions?

Gjoksi

Hello.

My specs:

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

OS Build 19045.4123

Experience Windows Feature Experience Pack 1000.19054.1000.0

BD Total Security 27.0.30.136

BD Password Manager 1.3.1 On Google Chrome 122.0.6261.95 x64

So far, no problems for me, i can login to BD Password Manager on Google Chrome without any issues/errors.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> I don't know, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

@TaxiMagicien42

That article is for BD Password Manager on Android 14.

The OP has issue with BD Password Manager on Windows.

Regards.

TaxiMagicien42

Hello,

You're right @Gjoksi. I apologize for the confusion. I just deleted my comment.

Regards,

Gjoksi

@TaxiMagicien42

Hey, no problem, buddy.

Luckily @Alexandru_BD didn't notice your comment. Or he did?

😁

TaxiMagicien42

@Gjoksi

If @Alexandru_BD has seen my comment I will renew my apologies for this confusion. 

In fact, I had the two support articles displayed (two tabs open) and I got the wrong support article.😌

Alexandru_BD

Hi guys, don't worry about this.

The developers are investigating this behavior. Stay tuned for updates.

Thank you.

Alexandru_BD

Ok @Kanuk, so this couldn't be replicated and I suspect it may have something to do with an incorrect password being entered. Double check the accuracy of the password and reach out to the Bitdefender Support teams in the event the error persists.

You can get in touch with our engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes and please do share with us the outcome, if possible.

Regards,

Alex