outlook antispam wrong settings

PhilippeH

Dear

i am not pleased at all with this module !!!!

1/ everytime the laptop restarts the antispam is set to ON.

2/ important emails disappears - the delete folder is NOT USED (according to the settings in the toolbar).

3/ where are my -spam- mails ????

if this is not changed i will have to delete bitdefender from my pc

is there a in depth support guidance for this module ? how can i ask a specialist to help in an online session?

thanks philippe

TaxiMagicien42

Hello @PhilippeH

Normally, if you don’t want to use Bitdefender’s antispam feature, just disable it from the "Protection" pane. 

In Microsoft Outlook (Office 365 or Microsoft 355), Bitdefender moves spam emails to the sub-folder called "Spam" which is in the "Deleted Items" folder.

For more details on the "Antispam" module, I invite you to consult the user manual below:

https://www.bitdefender.com/content/dam/bitdefender/consumers/case-studies/total-security/EN.pdf

You can contact Bitdefender support from this page below:

https://www.bitdefender.com/consumer/support/

Once on this web page, select an issue and follow the on-screen instructions.

Then click "Contact Support" and choose the desired communication channel (chat, phone, email). 

For a quick contact, opt for chat. 

If you prefer to contact support by email, you will need to fill out an online form. You will then receive an email with an incident ticket number corresponding to your request.

Regards,